This position supports the Regional Disaster Cycle Services department. The Role of the LCV activity is to recruit, on-board, and place local human resources to meet the staffing needs in the Services Delivery Plan for a Disaster Relief Operation.
Responsibilities and expectations include but are not limited to:
- Contact local community based volunteers who have completed intake requirements to recruit them to fill DRO needs.
- Monitor Event Based Volunteer queue in Volunteer Connection and ensure volunteers complete intake requirements.
- Welcome and schedule volunteers coming into the Volunteer Intake Center or the Volunteer Reception Center [if applicable]
- Schedule volunteers for training [if required for position]
- Maintain daily Volunteer Connection Shift Tool Roster data
- Assign, check in, out-process local community volunteers
- Thank volunteers [phone/email]
- Conduct intake and maintain Volunteer Connection documentation on volunteers from partner businesses and organizations as part of the relief operation
What makes you a good fit?
- Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
- Passion for Red Cross mission, desire to assist residents of impacted community, and desire to engage local volunteers to support the community
- Proficiently able to use a computer and standard office programs
- Able to follow instructions
- Willingness to learn
- Able to keep volunteer information confidential
- Work independent and as part of a team
- Receive feedback
- Able to work under stressful and changing environments
- Strong interpersonal/communication skills
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Values Differences
Recognizing the value that different perspectives and cultures bring to an organization.
- Lift / carry 20 lbs. and/or 50 lbs. multiple times/shift.
- Stand and or sit for two-hour periods, and walk for two miles during a shift.
- Walk on uneven terrain.
- Bend or stoop multiple times and/or crawl on the floor or ground.
- Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
- Speak clearly on phone and in person.
- Work for long periods on computer and/or reading small print and/or writing.
- Drive in day time and at night.
- Able to step up/down 18 inches and climb two or more flights of stairs.
Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.
Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Time and length of commitment will vary by operation.
